Shipping & Returns

SHIPPING POLICY

Ash'ya Creations manufactures each candle in-house. Our candles are hand-poured. Please allow 3-5 days for production and processing. Once your order is ready for shipment, you will receive tracking numbers via email for shipping updates.

Return & Exchange Policy

We DO NOT ACCEPT RETURNS, nor give REFUNDS- We will replace a product that is defective or broken in transit. Request for replacement must be sent via email to info@ashyacreations.com within 7 days of delivery. Photos of damaged materials and packaging may be requested before replacement is issued.

 

Safety first

Customer Care

Candle Care Instructions:

  • Always ensure the wicks of your candles are trimmed to 1/4 inch before burning and trim the wick prior to each additional burn.

  • When you first burn your candle, allow the wax to pool evenly

to the edge of the glass. This will ensure an even burn and

maximum fragrance delivery every time you use your candle.

  • Store your candle in a cool, dry place out of direct sunlight.

  • Stop burning the candle when 1/2 inch left of wax is in the jar. This will prevent heat damage to the jar and/or surface where the candle is burning.

USE INSTRUCTIONS

Safety Instructions:

Place your candle on the candle lid or on a stable heat resistant surface before burning.

Never burn your candle on or near anything that could catch

fire. Keep away from drafts, water & moisture.

Always keep wicks centered in the middle of the candle.

Do not allow them to float to the sides of the glass as this

could lead to the glass overheating.

Never leave a burning candle unattended. Ensure candle is

completely extinguished before leaving the room.

Keep your candle out of reach from children and pets.

Do not burn your candle for more than 4-5 hours at a time.

Do not allow your candle to burn to the very base of the glass.

Do not touch your burning candle or move it when the wax is liquid.

 

Wholesale Inquiries

Ash'ya Creations would love to help you celebrate your special day by creating a wholesale order or custom scents. Please be advised there is a minimum of 12 candles and a minimum of three scents. If a custom scent is needed please email us at info@ashyacreations.com .

If you would like to purchase candles to sell at your establishment, a minimum order of 12 candles is required.  Please contact us to discuss options.