Shipping & Returns
Ash'ya Creations manufactures each candle in-house. Our candles are hand-poured. Please allow 3-5 days for production and processing. Once your order is ready for shipment, you will receive tracking numbers via email for shipping updates.
Return & Exchange Policy
We DO NOT ACCEPT RETURNS, nor give REFUNDS- We will replace a product that is defective or broken in transit. Request for replacement must be sent via email to email@example.com within 7 days of delivery. Photos of damaged materials and packaging may be requested before replacement is issued.
Candle Care Instructions:
Always ensure the wicks of your candles are trimmed to 1/4 inch before burning and trim the wick prior to each additional burn.
When you first burn your candle, allow the wax to pool evenly
to the edge of the glass. This will ensure an even burn and
maximum fragrance delivery every time you use your candle.
Store your candle in a cool, dry place out of direct sunlight.
Stop burning the candle when 1/2 inch left of wax is in the jar. This will prevent heat damage to the jar and/or surface where the candle is burning.
Place your candle on the candle lid or on a stable heat resistant surface before burning.
Never burn your candle on or near anything that could catch
fire. Keep away from drafts, water & moisture.
Always keep wicks centered in the middle of the candle.
Do not allow them to float to the sides of the glass as this
could lead to the glass overheating.
Never leave a burning candle unattended. Ensure candle is
completely extinguished before leaving the room.
Keep your candle out of reach from children and pets.
Do not burn your candle for more than 4-5 hours at a time.
Do not allow your candle to burn to the very base of the glass.
Do not touch your burning candle or move it when the wax is liquid.